The Process

Request a Consultation

If you require an onsite consultation to find suitable products for your loved one or resident, please submit the requested information on our “Request a Consultation” form. We ask that you provide information as to what you’re looking for, patient challenges and preferences etc. in order for us to provide the most suitable recommendations.

Onsite Concierge Service

After we receive your consultation request, we will arrange for Sandra to provide an Onsite Concierge Service in the care centre. After discussing your loved ones or residents needs, challenges and preferences, Sandra will be able to put together suitable options to review with you at your onsite consultation. You will review product samples, receive recommendations and product information to help you make an informed decision. From there you can either put together the details of your order or you can place your order at a later date online or through Sandra directly.

Place Your Order

If you are placing your order online, you will select your products, colors and sizes. You will then submit your order and payment will be due upon order submission.

If you are ordering through Sandra directly, after you have selected the products for your order you have two options. You can either provide Sandra with your credit card details and she can submit the order on your behalf OR Sandra will submit your order, you will then be emailed an invoice for you to review and submit your payment to complete the order.

Shipping & Delivery

After your order has been placed, our shipping warehouse located in Calgary, Alberta will be notified of your purchase. From there they will put together your order with care and prepare it for shipment. Once your order has shipped, you will receive an email with your tracking details and an estimated date of delivery.

Once you receive your order, if you have any questions or concerns, please do not hesitate to reach out by call, text or email.

This onsite consultation process is for anyone that is unsure as to what they should be ordering, is unfamiliar with what adaptive clothing is and/or would like to see product samples prior to purchase. We are happy to discuss the needs of your loved one to help find the products best suited to their needs.

Depending on your location, an onsite consultation may not be available. However, we can provide a digital consultation whether that be a phone conversation, email product information or a video conference.


Request a Consultation